Question 1

What is the proposal process like?

Accepted Answer

We will inspect your community to select/verify locations of dog waste stations
and/or trash cans. We will provide a detailed proposal usually within 72 hours of
receiving your RFP.

Question 2

What information do I have to provide to start the proposal process?

Accepted Answer

To start the proposal process, please provide: 1. A sample address in the community. 2. The number and locations of existing pet waste stations or trash cans (if available). 3. Your contact information for sending the proposal. 4. The name of the community and its billing address. 5. The current frequency of service, if applicable.

Question 3

What does our pet waste station service include?

Accepted Answer

Our pet waste station service includes: 1. USDA certified bio-based dog waste bags and can liners with each service. 2. Scooping waste in the immediate area around the station. 3. Inspecting the station for any needed repairs and reporting them to our community contact. 4. Removing waste from the community’s property.

Question 4

Do you require our community to sign a contract?

Accepted Answer

No! We will send our proposal for your signature. Once we start service, we will
continue servicing your community until we are notified in writing by a community
representative.

Question 5

How will our community be invoiced?

Accepted Answer

We will send an invoice to the billing address or email address once per month. It will include all charges for the previous month. If no services are added or subtracted, your invoice amount will remain the same each month.

Question 6

What happens if a service is missed?

Accepted Answer

If, for any reason, we must delay your service to another day, we will contact you as
soon as we are aware. We will ensure that your service will occur prior to your next
scheduled service day, or you will be credited for the missed service.

Question 7

Will you notify us when you complete your service?

Accepted Answer

Yes! You may choose between receiving an email or a text when your service is
complete.

Question 8

You say your dog waste bags and can liners are biobased products, what does that mean?

Accepted Answer

The term "biobased product" means a product determined by the Secretary to be a
commercial or industrial product (other than food or feed) that is- (A) composed, in
whole or in significant part, of biological products, including renewable domestic
agricultural materials, renewable chemicals, and forestry materials; or (B) an
intermediate ingredient or feedstock. Biobased Products are derived from raw materials
such as plants and other renewable agricultural, marine, and forestry materials.
Biobased products generally provide an alternative to conventional petroleum derived
products and include a diverse range of offerings such as lubricants, detergents, inks,
fertilizers, and bioplastics. For the purposes of the BioPreferred Program, biobased
products do not include food, animal feed, or fuel.

Question 9

What do you mean when you say your bags are certified by the USDA?

Accepted Answer

A business with a biobased product that meets USDA criteria may apply for certification,
allowing them to display the USDA Certified Biobased Product label on the product.
This label assures a consumer that the product contains a verified amount of renewable
biological ingredients (referred to as biobased content). Consumers can trust the label
to mean what it says because manufacturer's claims concerning the biobased content
are third-party certified and strictly monitored by USDA.

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